Lowe’s is known for its customer-friendly return policy, but when it comes to high-value items like generators, there are specific conditions to consider. Whether your generator is unused, defective, or purchased online, understanding Lowe’s return process will help ensure a smooth experience.
Lowe’s General Return Policy
Lowe’s allows returns on most items within 90 days of purchase for a refund or exchange. However, some products, including generators, fall under special conditions. For certain generators, the return window may be reduced to 30 days, depending on the model and brand.
Returning Unused Generators
- Condition of the Generator:
- If the generator is unopened and in its original packaging, Lowe’s typically offers a full refund or exchange.
- Ensure all parts, manuals, and accessories are included for a hassle-free return.
- Receipt or Proof of Purchase:
A receipt is required for a refund. If you don’t have a receipt, Lowe’s may issue store credit based on the item’s current sale price.
Returning Used Generators
Lowe’s has stricter policies for returning used generators:
- Used and Opened Generators:
Generators that have been used, fueled, or show signs of wear are typically not eligible for a return unless they are defective or malfunctioning. - Defective Units:
If the generator is defective, it may qualify for an exchange or refund, depending on the timing and the nature of the defect.
Defective Generators
Lowe’s accommodates returns for defective generators, but there are specific guidelines to follow:
- Within the Return Window:
- Defective generators returned within the 90-day period (or 30 days for certain models) are usually eligible for a refund or exchange.
- Beyond the Return Window:
- After the return period, Lowe’s will likely refer you to the manufacturer’s warranty for repairs or replacement. Lowe’s may assist in connecting you with the manufacturer for further support.
Steps to Return a Generator to Lowe’s
- Prepare the Generator:
- For safety, drain all fuel and oil from the generator before returning it.
- Clean the generator and ensure all parts, manuals, and packaging are included.
- Bring Proof of Purchase:
- A receipt or proof of purchase makes the return process smoother. If unavailable, the store may issue store credit.
- Visit the Store:
- Take the generator to your nearest Lowe’s store. If it’s large or heavy, call ahead to confirm handling procedures.
- Explain the Issue:
- Be clear about whether you are returning the generator due to a defect or for another reason.
Online Purchases
If the generator was purchased online through Lowe’s website:
- In-Store Return:
- Online purchases can be returned to a Lowe’s store with the packing slip or email receipt.
- Mail Return:
- Contact Lowe’s customer service to initiate a return by mail. Shipping fees may apply unless the return is due to a defect or error.
Warranty and Protection Plans
Lowe’s offers Extended Protection Plans (EPPs) for generators, which provide coverage beyond the standard return policy:
- Extended Coverage: These plans cover repairs or replacements for defects that arise during the extended period.
- Hassle-Free Repairs: Lowe’s EPP simplifies the repair process, saving time and effort for customers.
Special Considerations
- Restocking Fees: Lowe’s does not typically charge restocking fees for unused returns, but policies may vary by location.
- Customized Orders: Generators ordered specifically for a customer may have stricter return conditions. Confirm these terms at the time of purchase.
Tips for a Smooth Return
- Test Immediately: Use your generator shortly after purchase to identify any issues within the return window.
- Understand the Warranty: Generators usually come with a manufacturer’s warranty, which covers defects beyond Lowe’s return period.
- Call Ahead: Contact your local Lowe’s to confirm the specific return policies for generators, as practices can vary by store.
By understanding Lowe’s generator return policy and taking the appropriate steps, you can handle returns or exchanges with confidence and ease.