If you’ve purchased a generator from Menards and need to return it, understanding their return policy is crucial. Menards has specific guidelines for returning products, including generators, which are considered high-value items. This guide will explain everything you need to know about returning a generator to Menards.
Menards General Return Policy
Menards allows returns on most items within 90 days of purchase, provided the item is in its original condition and accompanied by a receipt. However, generators, like many large or high-value items, may have additional restrictions and considerations.
Returning Unused Generators
- Original Condition: If your generator is unused, still in its original packaging, and includes all components and documentation, it’s typically eligible for a full refund or exchange.
- Proof of Purchase: Always provide your original receipt. If the receipt is unavailable, Menards may attempt to look up the purchase using your credit card or Menards Big Card. Refunds in this case are often issued as in-store credit.
Returning Used Generators
Menards may not accept returns of used generators unless they are defective or have issues covered under warranty. Used items that show signs of wear, fuel usage, or other indications of operation may fall under different policies:
- Restocking Fees: Some stores may charge a restocking fee for returns of used or opened generators.
- Condition Assessment: Generators that are not in sellable condition may only qualify for store credit or be refused entirely.
Defective Generators
If your generator is defective, you should act promptly to ensure a smooth resolution:
- Within the Return Window: Defective generators returned within the 90-day window are typically eligible for a refund or exchange.
- Beyond 90 Days: After the return window closes, you will need to rely on the manufacturer’s warranty. Menards can often assist with warranty claims, but the ultimate decision lies with the manufacturer.
Steps for Returning a Generator to Menards
- Prepare the Item:
- Ensure the generator is clean and emptied of fuel or oil for safety reasons.
- Include all original packaging, manuals, and accessories.
- Locate Your Receipt: Having the receipt or proof of purchase makes the process much smoother.
- Visit the Store: Bring the generator to the nearest Menards store. If the generator is large, call ahead to confirm if they require special handling or assistance.
- Explain the Issue: Clearly state why you’re returning the generator—whether it’s defective, unsuitable, or unused.
Online Purchases
If the generator was bought online through Menards.com, returns can be made in-store or shipped back. For returns by mail:
- Contact Menards’ customer service for a return authorization.
- Shipping costs may apply unless the return is due to a defect or an error by Menards.
Exceptions to Note
- Special Orders: Custom or special-order generators may have different return terms. Confirm these details at the time of purchase.
- Restocking Fees: Menards may charge restocking fees on opened or used items, especially if the generator has been operated.
Tips for a Smooth Return
- Test Early: If you suspect a defect, test the generator soon after purchase to identify issues within the return window.
- Review the Warranty: Many generators include a manufacturer’s warranty that may provide long-term coverage for defects and repairs.
- Call Ahead: Before heading to the store, contact your local Menards to verify their generator return policy, as it can vary slightly by location.
By adhering to Menards’ return policy and taking the necessary steps, you can ensure a smooth process for returning or exchanging your generator.